Refund Policy & Delivery SLA

At Social Crow, we stand behind our services. Where your order meets any of the conditions below, you get a full 100% refund, never a partial one. We believe in building trust through transparent and fair policies.

Eligibility for Refunds

You are eligible for a full refund if:

• We fail to start delivering your order within 72 hours of purchase.
• The product delivered does not match the description on our website.
• You request a cancellation before the order has started processing.

Non-Refundable Cases

Refunds may not be granted if:

• Your account is set to "Private" during the delivery period.
• You provided an incorrect username or link (though we will try to help you fix this).
• The order has already been fully delivered as described.

How to Request a Refund

To initiate a refund, please contact our support team via the Support Page or email us directly. Please include your Order ID.

Timeline: Refund requests are reviewed within 24 hours. Approved refunds typically appear on your statement within 3-5 business days, depending on your bank.

Deadline: Please raise a refund request within 30 days of your order completing, and give us a chance to investigate before escalating it elsewhere. Requests made after that window may be declined. This does not affect your statutory rights as a consumer.

Social media platforms sometimes update their algorithms, which can cause follower counts to drop. We protect your investment with our 30-Day Refill Guarantee.

How it works: If your count drops within 30 days of purchase, we will refill the shortfall for free. The shortfall is measured against the count recorded when your order started plus the quantity we delivered, so a refill tops you back up to where the completed order left you rather than to a number you reached through other means.

How to request: Simply use the "Request Refill" button in your account dashboard or contact support with your Order ID.

What the guarantee covers: One refill per order, and a refill is offered in place of a refund where it puts the shortfall right. The guarantee does not cover drops caused by something within your control, such as setting the account to private, deleting the post, or changing the username or link during or after delivery.

Since our services are digital, there is no physical shipping. Delivery happens directly on the social media platform.

Start Times

Most orders start within 5 to 60 minutes after payment confirmation. In rare cases of high demand or system updates, it may take up to 24 hours.

Delivery Speed

We use "Smart Distribution" to deliver services at a natural pace.

• Small orders: Typically complete within a few hours.
• Large orders: May be spread over several days to ensure safety and mimic organic growth.

Escalation Path

If your order has not started within 72 hours, it is automatically flagged for priority review. You can also escalate urgent issues by contacting support with the subject line "Urgent: Delivery Delay".