Terms of Service

Terms of use

Thank you for using our products and services (“Services”). These Terms of Service (“Terms”) govern your access to and use of the Services provided by Social Freak Ltd (14659411), a company registered in England and Wales, trading as Social Crow (“we,” “us,” or “our”). By accessing and using our Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our Services.

Use License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for your personal, non-commercial use, subject to these Terms. You may not:

• Modify or copy the materials on our website;
• Use the materials for any commercial purpose, or any public display (commercial or non-commercial);
• Attempt to decompile or reverse engineer any software contained on our website;
• Remove any copyright or other proprietary notations from the materials;
• Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your access to our Services, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

Disclaimer

The materials on our website are provided "as is." We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on our website or otherwise relating to such materials or on any sites linked to our website.

Platform and third-party services

We are not affiliated with, endorsed by, or connected to TikTok, Instagram, Twitter/X, Facebook, YouTube, or any other third-party platform mentioned on this website. Our Services are provided independently. You are solely responsible for ensuring your use of our Services complies with each platform's terms of service, community guidelines, and applicable laws. Use of our Services in connection with any platform is at your own risk.

Prohibited uses

You may not use our Services for any unlawful or prohibited purpose. Without limiting the foregoing, you agree not to use our Services: (a) for political or electoral manipulation, including artificially inflating engagement on political or government accounts; (b) in any way that violates any platform's terms of service or policies regarding automation, bots, or inauthentic activity; or (c) in any manner that could harm, disable, or impair our Services or any third party. You are responsible for your own compliance with platform rules and applicable law. We reserve the right to refuse or terminate service where we believe use violates these terms or is otherwise harmful.

You confirm that, for every account, profile, post, or link you submit to us, you either own it or are authorised by its owner to place that order. You may not use our Services to target an account you do not own or control without that authorisation, including for the purpose of harming, discrediting, or provoking enforcement action against another person's account. If we reasonably believe an order breaches this, we may cancel it, withhold delivery, and suspend your account, and you will be responsible for any claim brought against us as a result.

Your Account

You are responsible for keeping your account details and password secure, and for all activity carried out under your account, including orders placed and account credit spent. If you believe your account has been accessed without your permission, tell us immediately at support@socialcrow.co so that we can secure it. We are not responsible for loss arising from a failure to keep your credentials secure or from your sharing access with someone else.

You must give us accurate order and contact information and keep it up to date. We send order confirmations, delivery updates, and refund correspondence to the email address you supply at checkout, and we are not responsible for the consequences of an address being entered incorrectly.

Limitations

To the fullest extent permitted by law, our total aggregate liability to you in connection with an order, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including loss of profit, loss of business or business interruption, loss of goodwill, loss of opportunity, or loss of data, arising out of or in connection with our Services or your inability to use them.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and for anything else that cannot be excluded under applicable law. If you are a consumer, nothing in these Terms affects your statutory rights.

Business Customers

If you are buying for purposes relating to your trade, business, craft, or profession, including buying to resell our Services or to deliver services to your own clients, you are a business customer rather than a consumer. Where you are a business customer, the consumer protections referred to in these Terms do not apply to you, you confirm that you have authority to bind the business you act for, and our liability to you is limited as set out in the Limitations section above.

If you use our Services to fulfil orders for your own clients, you do so as principal and not as our agent. Your relationship with your clients is yours alone, you are solely responsible to them, and you will indemnify us against any claim brought by any of your clients in connection with Services you resold to them.

Billing

Payments for our Services are processed by third-party payment processors over an encrypted connection. No sensitive card details are entered on our website, and we do not receive or store full payment card numbers. By placing an order you confirm that you are authorised to use the payment method you present and that the billing information you provide is accurate and complete.

If you believe an order has not been delivered as described, please contact our support team first with your order ID. We will investigate and, where appropriate, provide a refill or a refund in line with our Refund Policy. Contacting us directly is normally far quicker than a dispute raised through your bank, and it allows us to correct the problem at source.

Where a payment is reversed, charged back, or otherwise reclaimed, we may deduct the reversed amount, together with any fee charged to us as a result, from any account credit you hold, and we may suspend your account and withhold further Services until the balance is settled. We will cooperate with your bank or payment provider and may submit order records, delivery logs, and correspondence as evidence. Nothing in these Terms affects your right to raise a dispute with your bank or card issuer.

Pricing

Prices are shown in the currency you select, and the price displayed at checkout is the price that applies to your order. Where you pay in a currency other than the one your card or account is held in, your bank or card issuer may apply its own conversion rate and fees, which are outside our control. We may change our prices at any time, but a change will never affect an order you have already paid for.

Revisions and Errata

The materials appearing on our website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on our website are accurate, complete, or current. We may make changes to the materials contained on our website at any time without notice. However, we do not make any commitment to update the materials.

Links

We have not reviewed all of the sites linked to our website and are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user's own risk.

Site Terms of Use Modifications

We may revise these Terms from time to time. Where a change materially affects your rights, we will publish the updated Terms on this page before the change takes effect. Changes do not apply retrospectively to orders you have already placed, which remain governed by the Terms in force when you placed them. If you continue to use our Services after a change takes effect, you are bound by the updated Terms.

Governing Law

These Terms, and any claim relating to our Services, are governed by the laws of England and Wales, and you and we agree that the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom or in the European Union, you keep the benefit of any mandatory consumer protections available to you under the law of your country of residence, and you may bring proceedings locally where that law gives you the right to do so.

Support

Our support team is dedicated to providing our users with industry-leading support. For any sales, billing, or technical questions, including anything about your account credit, contact us at support@socialcrow.co or through the contact form on our website.

Refunds

Our Refund Policy forms part of these Terms and sets out in full when a refund is available. In summary, you are entitled to a refund if we fail to start delivering your order within 72 hours of payment, if what we deliver does not match the description of the Service you purchased, or if you cancel before your order has started processing.

Where a shortfall or a drop in delivered quantity can be put right by a refill, a refill is our primary remedy and will be offered in place of a refund. Refunds are not available for promotional or free credits, for orders delivered as described, or where delivery was prevented by something within your control, such as setting the account to private, removing the post, or supplying an incorrect link or username. Account credit is non-refundable except as described in the Account Credits section below.

To request a refund, contact our support team with your order ID. Requests are reviewed within 24 hours, and approved refunds are returned to the original payment method.

Cancellation and Changing Your Mind

Our Services are digital services that we begin performing as soon as your payment is confirmed. By placing an order you expressly request that we begin performance immediately, and you acknowledge that once your order has started you lose the right to cancel that you would otherwise have for a distance contract under consumer contract regulations. This does not affect your rights where a Service is not delivered as described.

If your order has not yet started processing, you may cancel it for a full refund by contacting support with your order ID.

Making a Claim

Our refill and refund commitments are contractual remedies we offer in addition to your statutory rights, and they are subject to the conditions in this section. To claim, you must contact us with your order ID within 30 days of your order completing or, for a refill, within the 30-day refill guarantee period described in our Refund Policy. You must also give us a reasonable opportunity to investigate and put the matter right before escalating it elsewhere. Claims made outside those windows may be declined. Nothing in this section limits any statutory right you have as a consumer.

When we investigate a claim, our own order records, delivery logs, and the counts recorded by our systems at the start and end of delivery are the primary evidence of what was delivered, unless you can show that they are obviously wrong. Figures shown by a platform can lag, be cached, be recalculated, or be adjusted by the platform itself, and a difference between a number displayed on a platform and our records does not by itself establish a shortfall.

Where more than one order runs against the same account or post at the same time, whether placed with us or with another provider, we may be unable to attribute delivery to a particular order. In those circumstances our refill guarantee does not apply to the affected order.

Our guarantees are offered in good faith for genuine service failures. We may decline a refill or a refund, and may decline to accept further orders, where the pattern of claims on an account is not consistent with genuine service failure or where we reasonably believe a claim is being made dishonestly.

Complaints and Disputes

If you have any concerns, complaints, or disputes regarding our Services, you are encouraged to contact our customer support team to resolve the issue. You can reach our customer support team through the contact form on our website or by using the contact information provided on the website. We will endeavour to respond to your complaint within a reasonable timeframe and work diligently to resolve the issue to your satisfaction.

If a complaint cannot be resolved through our support team, we are willing to take part in good faith in mediation or another form of alternative dispute resolution before either of us begins court proceedings. Taking part is voluntary and does not remove your right to go to court.

We will cooperate with law enforcement authorities as required by law. We may disclose information about you to government or law enforcement officials, or to private parties, where we reasonably believe it is necessary to respond to claims or legal process, to protect the rights or property of ourselves or a third party, to protect the safety of any person, or to prevent or stop activity we consider to be illegal or legally actionable.

Service

By using our Services, you agree that you are solely responsible for compliance with the social media platforms' rules and any legislation that you are subject to. We are not responsible for your actions or their consequences, and we are not liable if your social media account is restricted, suspended, or banned.

We deliver the quantity you order for the Service you purchase. Where a delivered quantity falls short, or drops within the guarantee period, your remedy is a refill as described in our Refund Policy. We do not guarantee any outcome beyond the quantity delivered. In particular, we make no promise as to reach, impressions, engagement rates, retention, revenue, algorithmic treatment, or how any platform values, counts, or displays the activity we deliver. We cannot guarantee continuous, uninterrupted, or error-free operation of the Services.

It is your responsibility to ensure the accounts and posts in your order remain "public" and accessible for the duration of delivery, and that the link or username you supply is correct. If delivery is paused, prevented, or lost because an account was set to "private", a post was removed, or incorrect details were supplied, that period is not reimbursed and no refill is due. We reserve the right to modify, suspend, or withdraw the whole or any part of our Services at any time.

Fulfilment and Events Outside Our Control

We may fulfil your order ourselves or through third-party suppliers, and we may choose or change the method and route of delivery at our discretion, provided that the Service you ordered is delivered.

We are not liable for any delay in or failure of delivery caused by something outside our reasonable control. This includes changes to a platform's rules, interfaces, rate limits, or enforcement behaviour; a platform removing, resetting, purging, or recalculating activity; restriction or suspension of the target account by the platform; the failure or withdrawal of a third-party supplier; failure of payment, network, or hosting infrastructure; and any act of government or regulator. Where an event of this kind prevents us from completing an order, we will either complete it when we reasonably can or cancel the undelivered part and refund it.

We may cancel any order, before or during delivery, and refund the amount paid for the undelivered part of it. Where we do so, that refund is your sole remedy for the cancellation.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference, to understand our practices regarding the collection, use, and disclosure of your personal information.

Intellectual Property Rights

All intellectual property rights in and to our Services, including but not limited to, copyrights, trademarks, and trade secrets, are owned by us or our licensors. You acknowledge and agree that you shall not acquire any ownership rights or other proprietary rights in and to our Services, except for the limited license granted in these Terms.

Account Credits

We offer an account credit system that allows you to add funds to your account for use in purchasing our Services. All credits added to your account are non-refundable, non-transferable, and cannot be redeemed for cash or any other form of payment. Credits are solely intended for use within our platform to facilitate transactions without the need for repeated external payments.

Adding Credit

You may add funds to your account through the available payment methods on our website. There is a minimum and maximum limit for each credit addition transaction, as specified on the payment page. However, there is no limit to the total amount of credit your account can hold. By adding credit, you authorize us to charge the selected payment method for the specified amount. We reserve the right to refuse or cancel any credit addition at our sole discretion, including situations involving suspected fraud or unauthorized activity. All credit additions are final and cannot be reversed or refunded, except at the sole discretion of our account management team in cases involving substantial amounts.

Using Credit

Credits in your account can be used to pay for any eligible orders or Services within our platform. Once a credit is applied to an order, it cannot be refunded or transferred. Any remaining credit balance will remain in your account indefinitely and can be used for future purchases. You are responsible for ensuring that your account has sufficient credit before placing an order, as partial payments using credit are not permitted.

Credit Restrictions

Credits added to your account are subject to the following restrictions:

• Credits are non-refundable under any circumstances, except at the sole discretion of our account management team for substantial amounts.
• Credits cannot be transferred, sold, or gifted to another user.
• Credits cannot be used to purchase other forms of credit or in-app currency.
• Credits cannot be redeemed by multiple users or across multiple accounts.
• We reserve the right to modify or discontinue the credit system at any time without notice.
• Any attempt to misuse the credit system may result in the suspension or termination of your account.
• In the event of a chargeback, the equivalent credit amount will be deducted from your account, and a chargeback fee will be applied.
• We may set off any amount you owe us, for any reason, against account credit you hold or against a refund otherwise due to you.

Account Closure

If you decide to close your account, any remaining credits will be handled at the sole discretion of our account management team. While refunds are unlikely for small amounts, substantial credit balances may be considered for refund on a case-by-case basis. All decisions regarding refunds upon account closure are final.

Security and Fraud Prevention

The credit system is secured with the same measures as our account system. We take the security of your credits seriously and implement industry-standard practices to protect against unauthorized access and fraudulent activities. Any suspicious activity related to your account credits may result in immediate suspension or termination of your account.

Promotional Credits

We may, in the future, offer promotional credits or bonuses to our users. Should such promotions be introduced, they will be subject to specific terms and conditions, which will be clearly communicated to users. Promotional credits will adhere to the same restrictions as regular account credits and cannot be withdrawn or exchanged for cash.

Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, and our respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, losses, damages, expenses, and costs, including reasonable attorneys' fees, arising out of or relating to your use of our Services, your breach of these Terms, or your violation of any law or the rights of any third party.

Termination

We may, in our sole discretion, terminate or suspend your access to all or part of our Services for any reason, including, without limitation, your breach of these Terms. In the event of termination, the provisions of these Terms shall continue to apply to the extent necessary to give effect to their intended purpose.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and effect.

Assignment

We may transfer our rights and obligations under these Terms to another business, for example as part of a sale or reorganisation, and we will tell you if we do. You may not transfer your rights or obligations under these Terms, or under any order, to anyone else without our written consent.

Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our website, shall constitute the entire agreement between you and us concerning our Services and supersede any prior or contemporaneous agreements, understandings, or representations, whether written or oral, between you and us with respect to our Services.

Contact Information

If you have any questions, concerns, or comments about these Terms or our Services, you can contact us at support@socialcrow.co or through the contact form on our website.