Troubleshooting Your Order's Issue
We Can't find your account
We are having difficulty sending your order because the username provided could not be found. Please check that the username is correct and try again. Submit your link in one of the recommended formats below.
Twitter username highlighted in red
Instagram username highlighted in red
We Can't find your link
We are having difficulty sending your order because the link provided could not be found or is not for a post.
Things to consider:
- Make sure the account is public.
- Does the link go to a post?
- Is the link for broken?
- Is the post available or has it been deleted?
Twitter Post Link
Instagram Post Link
Private or protected account
We are having difficulty sending your order because the account provided is private or protected. We can only deliver our services to public accounts. Please make your account public while we deliver your order. Once your order is delivered, you can make your account private again.
How to make your account public:
- Is your Twitter protected?
How to protect and unprotect your Tweets
- Is your Instagram private?
Make your Instagram account public/private
Twitter account is unprotected
Twitter account is protected
Instagram profile is public
Instagram profile is private