Troubleshooting Your Order's Issue

We Can't find your account

We are having difficulty sending your order because the username provided could not be found. Please check that the username is correct and try again. Submit your link in one of the recommended formats below.

Twitter username highlighted in red

Instagram username highlighted in red

We Can't find your link

We are having difficulty sending your order because the link provided could not be found or is not for a post.

Things to consider:

• Make sure the account is public.
• Does the link go to a post?
• Is the link for broken?
• Is the post available or has it been deleted?

Private or protected account

We are having difficulty sending your order because the account provided is private or protected. We can only deliver our services to public accounts. Please make your account public while we deliver your order. Once your order is delivered, you can make your account private again.

How to make your account public:

• Is your Twitter protected?
  How to protect and unprotect your Tweets
• Is your Instagram private?
  Make your Instagram account public/private

Twitter Unprotected/Protected

Twitter account is unprotected

Twitter account is protected

Instagram Public/Private

Instagram profile is public

Instagram profile is private

Instagram Flagged Followers

We recommend that you change your settings to allow new followers to be added to your account before we deliver your order.

This is essential to ensure that new followers are automatically added to your follower list. Without this, new followers will be placed in the "Flagged for Review" folder.

How to make sure your followers are not flagged for review:

• Go to your Account Settings.
• Select Follow and Invite Friends.
• Locate the Flag for Review option and uncheck it.

Instagram App

Find this option in your Instagram app settings

Ensure that the option is unchecked/disabled to avoid flagged followers

How to find your TikTok username

Your TikTok username is the unique identifier for your account. It's different from your display name and always starts with an @ symbol. Here's how to find it and provide it to us.

TikTok username location highlighted in the mobile app

How to find your Twitter/X username

Your Twitter username (also known as your handle) is the unique identifier for your account. It's different from your display name and always starts with an @ symbol. Here's how to find it and provide it to us.

Twitter username highlighted in red