Platforms regularly remove accounts and clean up activity, so it's normal for a count to dip a little after delivery. That's what our refill guarantee covers.
The guarantee
If your count drops within 30 days of your order, we'll top it back up for free.
We measure the drop against where the completed order left you: your count when the order started plus what we delivered. A refill tops you back up to that number. It doesn't cover growth or losses that have nothing to do with the order.
What it doesn't cover
Drops caused by changes on your side aren't covered:
- setting the account to private
- deleting or archiving the post
- changing the username or link during or after delivery
How to ask for a refill
Open your order page and choose Request refill or Chat with us. We'll check your current count and send what's missing. You don't need screenshots unless we ask for one.
Didn't answer your question? Ask Social Crow AI about your order. No account needed.