Help Centre
Quick answers about orders, delivery and refills. Still stuck? Ask Social Crow AI. No account needed.
Account not found, private, or link not working
If your order page says we can't find your account or post, the fix is usually quick.
Can I stop or cancel an order?
Yes. Open your order page, choose Chat with us and tell us which order or item you want stopped.
Do I need an account?
No. You can order, pay, track your order, download an invoice and get help without an account. Everything is linked to your order number and the email you used at checkout.
Do you need my password or access to my account?
No. We never ask for your password, login codes or any access to your account. All we need is your public username or the link to your post.
Getting your account ready before you order
A few quick checks before you order make sure delivery goes through first time.
How long does delivery take?
Most orders start within 5 to 60 minutes of payment. At busy times it can take up to 24 hours to start.
How to contact support
The quickest way is Chat with us, either on your order page or on Help. Starting from your order page means we already know which order you mean.
How to download an invoice or receipt
Every order has a Download invoice button on its order page. It works for guests too, so you don't need an account.
How to track your order
Every order has its own order page showing each item's progress. It's linked from your confirmation email.
I entered the wrong username or link
It happens. Open your order page, choose Chat with us and send the correct username or link.
My order hasn't started or seems stuck
Most delays come from something on the account or link that stops delivery, and they're quick to fix.
Regular vs High Quality vs Ultra: what's the difference?
The three tiers differ in the accounts that deliver your order, and that affects how well the count holds over time.
Using your account balance
Any balance on your Social Crow account belongs to the email address on your account. When you're signed in, it shows in the account menu.
Which payment methods do you accept?
You can pay by card or with crypto at checkout. If you have an account with a balance, you can also pay with that.
Why counts can drop, and our 30-day refill guarantee
Platforms regularly remove accounts and clean up activity, so it's normal for a count to dip a little after delivery. That's what our refill guarantee covers.