My order hasn't started or seems stuck

Most delays come from something on the account or link that stops delivery, and they're quick to fix.

Check these first:

  1. Is the account public? We can't deliver to private or protected accounts. Keep it public until the order is finished, then switch it back if you like.
  2. Is the username or link right? A typo or an old link means we can't find the account or post.
  3. Have you changed your username? Changing it mid-order breaks delivery. Keep the same username until the order is complete.
  4. Is the post still up? A deleted, archived or region-restricted post can't receive engagement.
  5. Instagram followers: turn off Flag for review (Settings → Follow and invite friends) or new followers can be held back in a review folder.

If all of that looks fine, the order may simply still be running. Larger orders are delivered gradually over several days.

Still stuck?

Open your order page and choose Chat with us. We'll check the order and fix what we can, usually straight away. If something on your side needs changing, we'll tell you exactly what.

Didn't answer your question? Ask Social Crow AI about your order. No account needed.